[Interview] Danny Tang, IBM Global Banking; Are there quick wins with technology in branch transformation that does not involve a core system?

Interview with Danny Tang, IBM Global Banking at Mini Conf '18 with Gearóid Power, CEO of Antuar.

 

There are quick wins: 

 

1. Shrinking the size of branches. 

2. General Migration; is a major source of business value add. 

 

Of course, it is always nice to have a solid platform with which to build your solution on. 

 

I wouldn't go as deep as changing a core platform without sufficient reason.

 

We do however, want to cut the back office, from the front office. 

At the channel layer, mobile, internet, you want to change, rather rapidly. 

You want to cut front office from back office. 

You want core banking very stable. 

You do not want regular updates. 

 

So a lot of banks would leverage a 2-speed IT approach. 

 

 

 

So what about this omni-channel approach?

Can you have an omni channel approach if you do not have a solid core? 

 

There are only several business processes that would require clients to jump from channel: account opening, mortgage, credit card - or a long life time transaction. A bill payment? No. What's the point? 

 

You want a consistent experience. Sure. But that has nothing to do with Omni-Channel. 

 

Omni-channel is hype more than anything else. 

 

Banks have been consolidating for as long as we've had them. Consolidation should always happen.... but Omni-channel.... it's hype. 

 

 

 

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