This document is the first in a 3-part series looking at Branch Automation Ecosystems.
Part 1: What's the Difference Between Video Teller, ITM, ATM, Assisted-Self Service?
With an accompanying full glossary of terms here
From discussions with Financial Institutions and Vendors, it has become clear that when talking about Self-Service and Assisted Self-Service Solutions, some terms (ITM, ASK, VTM, etc.) have different meanings depending on who you are talking to.
In these discussions, we found that defining what each term meant to us added a lot of value for the FI’s, leading to a deeper understanding of the options available to FI’s in the Self-Service / Assisted-Self Service space, with the goal of demystifying the many different terms and help FI’s to understand the differences between solutions no matter what the terms used to describe them are.
Please note that we are not trying to correct/change other vendors' meanings, but rather trying to share what we mean when we use certain terms. Our clients have found this helpful, so hopefully, it can be helpful to you too.
Definitions:
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Summary of Solution Terms
A summary of the solution terms and the types of integrations available are described below.
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