AFCU, SourceTech & Antuar collaborate for a superior member experience
SALT LAKE CITY, UTAH, September 18, 2019— Today, America First Credit Union (AFCU) launches Source Technologies’ 8-Series Self-Service Kiosk driven by Antuar’s inBranch Kiosk Assisted Self-Serve Software in AFCU’s West Valley branch.
The collaboration was engineered by AFCU to further support their mission of facilitating a superior member experience through innovation and today’s latest technologies. A journey AFCU has been actively pursuing since 2016.
“Superior experience for our members is paramount. The collaboration between Source Technologies, Antuar and AFCU has resulted in us being able to provide our members with a human-centric experience at the machines. The 8-Series Kiosk is intuitive, installed in a few hours, and has the member front and center. All critical factors in our decision making that led to this solution.
Antuar’s Kiosk Software solution gives us the ability to put our Teller system right on the Kiosk allowing our members to run 80% of all possible physical transactions while having real-time assistance, in-person, should the need arise. Antuar’s robust reporting gives us access to insights and data we need to make informed decisions.
We’ve made a deliberate decision to opt for machines that align with our mission and software that continues to serve the organization with superior member experience front and center.”
Keith Hamilton, CEO and President for Source Technologies said:
“Self-Service banking in the branch has become an integral part of branch
transformation. As financial institutions evolve branch staff to more consultative roles, the use of technology is critical to automate the transactions historically handled by Tellers. We are committed to helping Financial Institutions such as AFCU create a superior client experience in their branches through transaction automation.”
Gearóid Power, CEO of Antuar said:
“Source Technologies’ 8-Series Self-Service Kiosk with Antuar’s inBranch Kiosk software is a powerful combination that transforms and optimizes AFCU’s member experience which enables sales, staff productivity, and good decision making. The small footprint allows for flexible placing in the branch.”
Proudly celebrating 80 years of servicing members and a long-standing history, America First has become one of the largest, most stable and most progressive credit unions in the country, and has remained a member- owned, not-for-profit cooperative financial institution.
Today, America First has 128 locations, and is the ninth largest credit union in assets in the United States with over $11.2 billion, and the sixth largest credit union in membership in America with more than 1,041,000 members.
Founded in 1986, Charlotte, NC-based Source Technologies’ mission is to ensure collaborative success for customers who implement their ground-breaking transactional and interactive self-service kiosks, industry-leading secure MICR printers, and enterprise software.
This trifecta of hardware, software and integration capabilities enable depth and breadth in leveraging technology and expertise to meet customers’ specific needs. Source Technologies has served thousands of customers, including top U.S. banks, Fortune 100 companies, and small and midsize businesses.
Antuar is a fintech company that provides best of breed branch software for Financial Institutions to facilitate Branch Transformation delivering a superior experience for staff and customers.
Antuar was formed in 2012 by a group of banking and technology professionals who each grew up working with banks around the world with the technology that informed branch delivery solutions for Financial Institutions.
Today Antuar operates across North and South America and Europe with offices in Dublin, Florida and Buenos Aires. Antuar works with expert business partners to deliver projects that make the most of your branch network locations and staff.