We have prepared 6 questions for our speakers, that definitely have us all ears and pens poised.
QUESTION ONE
What services and format do you see branch networks moving towards
Services :
Advice only
Full service
Assisted Self service
Self service
Educational
Onboarding only
QUESTION TWO
While branch networks may be hub and spoke, or full service branches, what format do you see as being the most popular/ideal…:
Lobby style
Branch and… coffee, internet shops (walmart etc.)
Smaller
Teller line
QUESTION THREE
What is the biggest barrier to move towards that ideal:
– technology in the branch
– technology in the back office (legacy)
– staff resource /skill sets/ culture
QUESTION FOUR
What are the features of the systems that you would like to see in branches (innovation):
* Next best offer / sales
* Biometrics
* Tablets
* Customer centricity
* Geofencing/Beacon
* CRM
QUESTION FIVE
Do you see the branch a necessity for the banks that have bricks and mortar offerings, or is it a differentiator? What is the biggest barrier to move towards that ideal:
QUESTION SIX
Why now? What is special about now, that has banks moving to that ideal now?
If you’re planning to attend the event, send us a wave on Twitter here, and be sure to stop by our booth 303 and say a proper hello.
See you then,
Gearoid Power CEO