WHAT IS AN ASSISTED
A solution that allows your clients to drive their own teller transactions on a kiosk (think of an ATM with nearly all your teller transactions on it). Your staff can assist IF needed from a tablet (or PC) for things like approving transactions, validating checks, answering questions, etc. Staff can then focus on higher-value interactions such as client sales and service rather than simple financial transactions with cash and checks.
90% of financial transactions in the branch can be automated
Reduce the cost of transactions performed at the branch by 75%
Allow staff to service clients’ higher value needs by moving them to Universal Banker Roles
Pandemic Planning: Service with social distance guidelines
Remote client assistance w/ video: for drive-ups, or off-hours
Core Agnostic: connect to any core system
ROI inside 12 months
Server-based solution with a real-time kiosk and cash management
Deliver within 6 months
Previous integration to Glory, Nautilus Hyosung, Source Technologies, GRG, and LG/ATEC
We put the business logic on a server in your data center. You put your preferred kiosk machines on your own network in the locations that suit you. We connect the server to your back office systems including your core and CRM; We open a browser on each kiosk and point it at that server.
Each machine acts as a teller using the same teller logic and transaction interfaces that you are using on your teller line now. This gives you vision of the cash position on the machine and in the branch at all times.
This solution runs on your network, connecting to your core system. Your clients can access all of their accounts and do all of the transactions that you can do on your teller system, including printing checks. The key here is that the client is driving the transaction, not your staff.
Tablet interfaces for staff means they can interact with the clients and the kiosks directly, if required. It gives them the ability to view client details and approve transactions if needed. Tablet interface can also link to your sales and service applications to proactively help sell.
inBranch Kiosk is not tied to any one hardware provider. You get to pick the machines that are most appropriate for the services you want to deliver to your clients. The software can run on different hardware solutions provided by Glory, GRG, Hyosung, Source Technologies, and more.