According to IBM Global Banking Leader Danny Tang, Branch Transformation is a top-down methodology spanning:

  1. A Distribution Model

  2. A Service Delivery Model

  3. Digital Technologies

Distribution Model

He proposes that we look at bank branches as one whole organ...

When it comes to making change... you gotta be able to take a beating... Innovation will work.... but not before you pay the piper.

Top 3 key areas related to staff that need our (collective) attention: 1. Mass Consistency! 2. Resistance to change! 3. Technology adaptation across Gen X, Y, Z...

February 20, 2018

We invited Suzanne to have a chat with us in the run up to our event to get a better sense of her insights on elephants, branches and where it's all going. We're glad we did and as such, decided to share part of that conversation with you, here.

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America First Credit Union, SourceTech and Antuar collaboration leads to superior member experience.

September 18, 2019

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