April 23, 2019

“What is the value of Branch Transformation for the FI?” is one of many questions we approach in #ElephantinBranch: A Special Report.

The following is a brief summary of the keynote Danny Tang presented at Mini Conf' 18 in Salt Lake City, March past. 

This is part 2 of the top-down model.

Find part 1 here

This previous section of his talk dealt with the first level of the top-down model for Branch...

In his Branch Transformation Keynote, Danny Tang IBM speaks about the different branch formats. They include: Hub/Flagship branches, Satellite branches and Self-service branches.

According to IBM Global Banking Leader Danny Tang, Branch Transformation is a top-down methodology spanning:

  1. A Distribution Model

  2. A Service Delivery Model

  3. Digital Technologies

Distribution Model

He proposes that we look at bank branches as one whole organ...

There is no such thing as a universal banker, as many roles in the bank need special licences and special certification. Nobody can do that.

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America First Credit Union, SourceTech and Antuar collaboration leads to superior member experience.

September 18, 2019

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